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Support

We are committed to provide the best services to our customers. If you have any questions, please visit our new online training center on the downloads page. You can also call us at (248)767-2489, 1-866-9-PROMAX or 1-866-977-6629, email us at support@promax-tech.com or fill in our online form.

Before returning equipment to the Promax Service Center for repair or replacement, please call the number above to obtain a Return Merchandise Authorization Number (RMA #).

Promax Visual Presenter Warranty

Promax warrants its Visual Presenter to be free from defects in workmanship and materials under normal use and maintenance conditions for a period of two (2) year from delivery to the original purchaser by Promax or its authorized dealer. During such warranty period, defective equipment can be returned to Promax Factory Service Center. If proven to be defective upon inspection, Defective equipment will be repaired or exchanged for new or comparable rebuilt Equipment. Warranty replacement shall not extend the warranty period of the defective Equipment.

When returning Equipment to Promax's Factory Service Center, the purchaser must pre-pay the shipping charges, if any and enclose a bill of sale, copy of warranty card, or other proof of purchase together with a complete explanation of the problem. Equipment covered by this limited warranty will be repaired and returned to the purchaser without charge.

This warranty does not extend to used Equipment or to software. The purchaser will be solely responsible for obtaining and installing all required software, programming design or coding, as to all of which Promax shall have no responsibility.

This warranty shall only apply if the Equipment is used in conjunction with compatible computers, peripheral equipment and software, as to which items Promax shall have no responsibility.

NON-PROMAX BRAND PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE EQUIPMENT ARE SOLD "AS IS', WITHOUT WARRANTY OF ANY KIND BY PROMAX, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to any such non-Promax brand item is given by the manufacturer or producer thereof. Separate warranties are given for other Promax brand products, accessories or software which may be used with the Equipment.

THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT WITH RESPECT TO ANY EQUIPMENT WHICH IS DAMAGED AS A RESULT OF; (A) NEGLECT, ALTERATION. ELECTRIC CURRENT FLUCTUATION OR ACCIDENT; (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING, MAINTENANCE AND ENVIRONMENTAL CONDITIONS PRESCRIBED IN PROMAX'S INSTRUCTION MANUAL; (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY PROMAX AND ACTING IN ACCORDANCE WITH PROMAX'S SERVICE BULLETINS; (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY PROMAX) WHICH CAUSE ABNORMALLY FREOUENT SERVICE CALLS OR SERVICE PROBLEMS;OR (E) USE OF THE EQUIPMENT WITH NON-COMPATIBLE COMPUTERS, DEVICES OR SOFTWARE. NOR DOES THIS WARRANTY EXTEND TO ANY EQUIPMENT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED, REMOVED OR ALTERED.

THE WARRANTY CONTAINED ABOVE IS IN LIEU OP ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE EQUIPMENT. NO OTHER EXPRESS WARRANTY OR GUARANTEE EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT TO THE EQUIPMENT SHALL BIND PROMAX. PROMAX WILL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY BY PROMAX'S NEGLIGENCE), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, STORAGE CHARGES, LOSS OR CORRUPTION OF IMAGE OR DATA, OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF PROMAX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL PROMAX'S LIABILITY HEREUNDER EXCEED THE SELLING PRICE OF THE EQUIPMENT TO THE PURCHASER. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS. DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF USE OR POSSESSION OF ANY EQUIPMENT SOLD BY PROMAX NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF PROMAX. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE EQUIPMENT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

Defective Equipment must be returned to the Promax Factory Service Center with all necessary documentation including proof of purchase.

THIS WARRANTY APPLIES TO EQUIPMENT SOLD IN THE U.S.A. ONLY.

 


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